Help

Support

Help for Reply Assistant users

Before requesting help

1. Open a regular LinkedIn Messaging conversation.
2. Reload Reply Assistant from chrome://extensions if LinkedIn was already open during installation or update.
3. Confirm you are signed in and have a daily use or Bonus Credit available.

Common issues

No conversation detected

Open a normal LinkedIn message thread with at least one loaded message. Sales Navigator and InMail-specific layouts are not currently supported.

Draft cannot be inserted

Clear any existing text from the LinkedIn composer, then try Insert again. Reply Assistant never sends the message for you.

AI request failed

Retry once. A provider failure automatically refunds the claimed use. If the issue continues, include the approximate time and the visible error message in your support request, but do not send private conversation text.

Contact support

Use the developer contact shown on the Reply Assistant Chrome Web Store listing. Do not include LinkedIn conversation text, OAuth tokens, passwords, Promo Codes, or API keys.

Privacy and deletion

Read the Privacy Policy or follow the Account Deletion instructions.